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Your satisfaction matters to us. If you are unsatisfied with your order please contact us within 15 days of receiving for a refund*.
Simply bring the items you want to return along with a copy of the invoice/receipt you received and our staff at the cash will be happy to help you out.
Prior to sending back your goods please notify us by email of an incoming package, send email to [email protected] Package the item(s) to be returned in a box, please clearly write your invoice number (I-#####) on the box. Address to:
ATT: Returns Department
Ramakko's Source for Adventure
2345 Regent St
This one’s simple. Contact us for a return authorization within 15 days, Please return your items within 30 days of the ship date.
Returned clothes and accessories must be in new, unworn condition, without any scuffs, scratches, stains, tears, odor, or hair. Where appropriate, we recommend you try on the clothes with an undergarment.
Please do not remove any tags from the item if you want to return it. If you return an item without the original hang tag attached, the return may not be processed. Items that come in a box or bag must be put back in their original packaging and the packaging must be in good condition.
Keep your receipts! Proof of purchase is required for all returns. When purchasing a product from Ramakko's, we strongly recommend that you ask for your purchase to be put under your name in our system. Should you loose your receipt we will have a copy on file.
Products bought through our online store cannot be exchanged. Instead, simply return the product for a refund, you are then invited to place a new order for the product that will better suit your needs. If you bought an item with online and you live within the Greater Sudbury vicinity, you may exchange your product in-store.
If you bought an item with online and you live within the Greater Sudbury vicinity, you may exchange your product in-store.
We currently do not offer to ship outside of Canada, however, if you have called for a special order outside of Canada...
For all international orders, please note that you are responsible for customs charges, taxes, duties and all other fees associated with the return. Contact your courier for details about the fees that may be incurred when shipping internationally. If you are shipping the return from the United States we suggest the United States Postal Service (USPS), because their fees are usually the lowest.
Additional fees charged at the border are usually paid at the receiving end. We, therefore, will deduct those fees, if any, from your reimbursement.
Returns by mail are received Monday to Friday. Once we receive your return we check that the product and packaging are in their original condition and then we issue a refund. Once the refund is issued it can take up to 5 business days for it to appear on your credit card statement.
We understand that shopping online, while convenient, can also be a pain when it comes to figuring out sizing. As such, we encourage you to purchase more than one style/size. We will happily cover any return shipping costs, as long as you keep one item from your purchase (valued at over 15.00 CAD). In cases where an order is refused at the door and sent back, the full cost of shipping both ways will be deducted from your refund.
** Please note: our free return policy excludes all over-sized items, and any items deemed non-refundable in our regular return policy**
If you return an item that does meet the above guidelines, your return may not be processed and you may not be refunded. For returns by mail, we will notify you via email and offer 2 options:
If we do not receive a response within 14 business days, we will assume you prefer Option 2.
We will match prices with other retailers (online and in-store) when the following criteria are met:
We must also take into account any additional shipping charges that would apply. For US retailers: exchange rate, duty, and clearing charges must also be taken into account. In our experience, once these charges are added, the price typically becomes more expensive than ours, but if it's still cheaper then we'll happily match it!
If the final "to your door" price is not easily identified we are not able to price match. This is often the case with orders from overseas.
If an item you purchased goes on sale from us, or another competing retailer within 14 days of your purchase we'll give you a store credit for the difference. In the instance, the cheaper price is at a competing business all price matching requirements (above) must still be met.
For all price matching and price protection inquiries please call or email us and we'll be happy to assist you.