↟ Est. 1984
@ramakkosadventure
#SOURCEYOURADVENTURE

Return Policy

Your satisfaction matters to us, we accept returns within 30 days for a full refund*.

*Some Items Cannot Be Returned.

  • For hygienic reasons, swimwear, undergarments, and base layer bottoms are final sale, and cannot be returned or exchanged.
  • Items inflated by mouth are final sale.
  • Items on sale are Final Sale
  • Used gear is sold as-is and cannot be returned
  • Firearms and Ammo are Final Sale

How to Return:

Visit us in person at our Sudbury store

Simply bring the items you want to return along with a copy of the invoice/receipt you received and our staff at the cash will be happy to help you out.

OR

Return by mail

Prior to sending back your goods please notify us by email of an incoming package, send email to service@ramakkos.com. Package the item(s) to be returned in a box, please clearly write your invoice number (I-#####) on the box. Address to:

ATT: Returns Department
Ramakko's Source for Adventure
2345 Regent St 
P3E 6K7
Sudbury, ON

Return Guidelines:

Return It Within 30 Days

This one’s simple. Please return your items within 30 days of the ship date.

Return New Items Only

Returned clothes and accessories must be in new, unworn condition, without any scuffs, scratches, stains, tears, odor, or hair. Where appropriate, we recommend you try on the clothes with an undergarment.

Keep the Tags On/Original Packaging

Please do not remove any tags from the item if you want to return it. If you return an item without the original hang tag attached, the return may not be processed. Items that come in a box or bag must be put back in their original packaging and the packaging must be in good condition.

Proof of purchase is required for all returns

Keep your receipts! Proof of purchase is required for all returns. When purchasing a product from Ramakko's, we strongly recommend that you ask for your purchase to be put under your name in our system.  Should you loose your receipt we will have a copy on file.

Items ordered online cannot be exchanged, only refunded

Products bought through our online store cannot be exchanged. Instead, simply return the product for a refund, you are then invited to place a new order for the product that will better suit your needs. If you bought an item with online and you live within the Greater Sudbury vicinity, you may exchange your product in-store.

Items can be brought back in store

If you bought an item with online and you live within the Greater Sudbury vicinity, you may exchange your product in-store.

International returns

We currently do not offer to ship outside of Canada, however, if you have called for a special order outside of Canada...
For all international orders, please note that you are responsible for customs charges, taxes, duties and all other fees associated with the return. Contact your courier for details about the fees that may be incurred when shipping internationally. If you are shipping the return from the United States we suggest the United States Postal Service (USPS), because their fees are usually the lowest.

Additional fees charged at the border are usually paid at the receiving end. We, therefore, will deduct those fees, if any, from your reimbursement. 

Turn around time to see your refund

Returns by mail are received Monday to Friday. Once we receive your return we check that the product and packaging are in their original condition and then we issue a refund. Once the refund is issued it can take up to 5 business days for it to appear on your credit card statement.

Return Shipping fees

You are responsible for return shipping. We encourage customers to buy more than one size or style, try them on and return the size or style that doesn’t fit. Customers that received free shipping who choose to return their entire order (not keeping a single item) will be charged a $13 fee to cover the cost of shipping the items to you. In cases where an order is refused at the door and sent back, the full cost of shipping both ways will be deducted from your refund.

What Happens if I Don’t Follow the Policy?

If you return an item that does meet the above guidelines, your return may not be processed and you may not be refunded. For returns by mail, we will notify you via email and offer 2 options:

  1. The item can be reshipped to you at your cost
  2. The item can be donated to a local shelter.

If we do not receive a response within 14 business days, we will assume you prefer Option 2.

Price Matching & Price Protection

Price Matching

We will match prices with other retailers (online and in-store) when the following criteria are met:

  • Product must be identical (style, colour, year, options)
  • Product must be in-stock at competing business
  • Going out of business or clear-out pricing is excluded
  • No other offers can be combined with price match discount

We must also take into account any additional shipping charges that would apply. For US retailers: exchange rate, duty, and clearing charges must also be taken into account. In our experience, once these charges are added, the price typically becomes more expensive than ours, but if it's still cheaper then we'll happily match it!
If the final "to your door" price is not easily identified we are not able to price match. This is often the case with orders from overseas.

Price Protection

If an item you purchased goes on sale from us, or another competing retailer within 14 days of your purchase we'll give you a store credit for the difference. In the instance, the cheaper price is at a competing business all price matching requirements (above) must still be met.

For all price matching and price protection inquiries please call or email us and we'll be happy to assist you.




↟ Est. 1984
@ramakkosadventure
#SOURCEYOURADVENTURE