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Your satisfaction matters to us, if you are unsatisfied with your order please contact us within 30 days of receiving your order for a refund. You will be responsible for covering the cost of shipping your items back for a refund or exchange.
Some items cannot be returned, please wait for a return authorization to be issued before shipping items back.
Final Sale items cannot be returned or exchanged, please reference the list below of final sale items.
- Swimwear and undergarments (for hygienic reasons)
- Items inflated by mouth
- Items on sale
- Used gear is sold as-is
- Firearms, binary targets and ammunition
- Food/food processing products
- Software/SD cards/Maps/Books
- Face masks
- Gift cards
- Bear/Dog spray
How To Return:
Visit Us In Person At Our Sudbury Store
Simply bring the item(s) you would like to return along with a copy of the invoice/receipt and our staff at the cash will be happy to help you out
Return By Mail
Prior to sending your item(s) back please notify us by email of an incoming package, send your email to [email protected]. Package the item(s) to be returned in a poly mailer or box and please write the issued RA number on the outside of the package. Please note that we do not offer free return shipping, customers are responsible for costs of return shipments.
ATTN: Returns Department
Ramakkos Source For Adventure
2345 Regent Street
Return New Items Only
Returned items must be in new, unworn condition without any scuffs, scratches, stains, tears, odor, or hair. Where appropriate we recommend you try clothes on with an undergarment.
Keep Tags On/In Original Packaging
Please do not remove any tags from the item(s) you wish to return, if item(s) are returned without original hang tags the return may not be processed. Items that come in a box or bag must be put back in their original packaging and the packaging must be in good condition.
Proof Of Purchase
Keep your receipts! Proof of purchase is required for all returns. When purchasing an item, we strongly recommend that you ask for your purchase to be put under your account in our system. Should you lose your receipt, we will have a copy on file for 5 years.
Items Ordered Online Can Only Be Refunded
Products bought through our online store cannot be exchanged, instead simply return your item for a refund. You are then welcomed to place a new order for the product that will better suit your needs. If you purchased an item online and you live within the Greater Sudbury vicinity, you may return your product in-store.
Refund Turn Around Time
Returns by mail are received Monday-Friday, once we receive your return we will check that the product and the packaging are in original condition. We will then issue a refund. Once the refund is issued it can take up to 5 business days for it to appear on your credit card statement.
What Happens If The Return Policy Isn’t Followed?
If an item is returned and it does not meet the above guidelines, your return may not be processed and you may not be refunded. For returns by mail, we will notify you via email and offer 2 options:
- The item can be shipped back to you at your cost
- The item can be donated to a local donation centre
Price Matching & Price Protection
We will match prices with other retailers (online and in-store) if the following criteria is met:
- Product must be identical (style, color, year)
- Product must be in-stock at competing business
- Going out of business or clear-out pricing promotions are excluded
- No other offers can be combined with price matching
- Product must be in Canadian currency
- We will not price match Amazon or E-Bay
For all price matching and price protection inquires please call or email us and we’ll be happy to assist you!