Free shipping over $100*
@ramakkosadventure
Store hours Mon-Fri 10-6 , Saturday 9-530

Return Policy

Your satisfaction matters to us. If you are unsatisfied with your order please contact us within 30 days of receiving for a refund*.

You will be responsible for covering the cost of shipping your items back to us for a refund or exchange. 

*Some Items Cannot Be Returned, we will issue a return authorization for items to be shipped back.

Final Sale items that cannot be returned or exchanged:

  • For hygienic reasons, swimwear and undergarments
  • Items inflated by mouth
  • Items on sale
  • Used gear is sold as-is and cannot be returned
  • Firearms, Binary Targets and Ammo
  • Food/food processing products
  • Software/SD cards/Maps/Books
  • Face Masks
  • Gift Cards
  • Bear/Dog Spray

How to Return:

Visit us in person at our Sudbury store

Simply bring the items you want to return along with a copy of the invoice/receipt you received and our staff at the cash will be happy to help you out.

OR

Return by mail

Prior to sending back your goods please notify us by email of an incoming package, send email to [email protected] Package the item(s) to be returned in a box, please clearly write your invoice number (I-#####) on the box. We do not offer free return shipping. Please note you will be responsible for shipping costs. 

Address to:

ATT: Returns Department
Ramakko's Source for Adventure
2345 Regent St 
P3E 6K7
Sudbury, ON

Return Guidelines:

Return It Within 30 Days

This one’s simple. Contact us for a return authorization within 30 days, Please return your items within 30 days of the ship date.

Return New Items Only

Returned clothes and accessories must be in new, unworn condition, without any scuffs, scratches, stains, tears, odor, or hair. Where appropriate, we recommend you try on the clothes with an undergarment.

Keep the Tags On/Original Packaging

Please do not remove any tags from the item if you want to return it. If you return an item without the original hang tag attached, the return may not be processed. Items that come in a box or bag must be put back in their original packaging and the packaging must be in good condition.

Proof of purchase is required for all returns

Keep your receipts! Proof of purchase is required for all returns. When purchasing a product from Ramakko's, we strongly recommend that you ask for your purchase to be put under your name in our system.  Should you lose your receipt, we will have a copy on file.

Items ordered online cannot be exchanged, only refunded

Products bought through our online store cannot be exchanged. Instead, simply return the product for a refund, you are then invited to place a new order for the product that will better suit your needs. If you bought an item with online and you live within the Greater Sudbury vicinity, you may exchange your product in-store.

Items can be brought back in store

If you bought an item with online and you live within the Greater Sudbury vicinity, you may exchange your product in-store.

Turn around time to see your refund

Returns by mail are received Monday to Friday. Once we receive your return we check that the product and packaging are in their original condition and then we issue a refund. Once the refund is issued it can take up to 5 business days for it to appear on your credit card statement.

 

What Happens if I Don’t Follow the Policy?

If you return an item that does meet the above guidelines, your return may not be processed and you may not be refunded. For returns by mail, we will notify you via email and offer 2 options:

  1. The item can be reshipped to you at your cost
  2. The item can be donated to a local shelter.

If we do not receive a response within 14 business days, we will assume you prefer Option 2.

Price Matching & Price Protection

Price Matching

We will match prices with other retailers (online and in-store) when the following criteria are met:
  • Product must be identical (style, colour, year, options)
  • Product must be in-stock at competing business
  • Going out of business or clear-out pricing is excluded
  • No other offers can be combined with price match discount
  • We will not price match Amazon or E-Bay

We must also take into account any additional shipping charges that would apply. For US retailers: exchange rate, duty, and clearing charges must also be taken into account. In our experience, once these charges are added, the price typically becomes more expensive than ours, but if it's still cheaper then we'll happily match it!
If the final "to your door" price is not easily identified we are not able to price match. This is often the case with orders from overseas.

 

For all price matching and price protection inquiries please call or email us and we'll be happy to assist you.




Free shipping over $100*
@ramakkosadventure
Store hours Mon-Fri 10-6 , Saturday 9-530